Terms & Conditions
Last updated 6 August 2026These terms cover home improvement and handyman work carried out by Omar Decor for private homeowners. They are written to set out plainly what happens at each stage, what is included in a price, and how changes are handled.
Quotes and site visits
Every project begins with a free site visit. We do not give a price without seeing the work in person.
After the visit you receive an itemised quote. The price is agreed with you before any work starts, and it holds for 30 days from the date it is issued.
What a quote includes
The quote sets out the work, the labour, and the materials we are supplying. Anything not listed is not included. Where you are supplying materials yourself, that is stated on the quote.
Changes to the work
If you ask for additional work once we have started, or if something is found behind a wall or under a floor that could not be seen at the site visit, we stop and price the change with you before continuing. No additional work is carried out without your agreement.
Access and preparation
We need access to the property for the agreed dates and access to water and power. Please clear the working area of furniture and belongings where you can. If access is not available on a booked day, we may need to rebook.
Timings
A timeline is agreed at the site visit. We will tell you as soon as possible if a delivery, a supply problem or a hidden condition affects it. Dates are worked to in good faith and are not guaranteed against events outside our control.
Payment
For larger projects, a deposit towards materials is agreed in the quote. The balance is due on completion, within 14 days of the invoice date. For smaller jobs, payment is due on completion.
Payment is by bank transfer. Bank details appear on the invoice.
Standard of work and putting things right
Work is carried out with reasonable skill and care. If something we have installed or finished is not right, tell us within 12 months of completion and we will return and put it right at no cost, provided the issue is due to our workmanship rather than wear, damage, or later work by others.
Cancellation
You can cancel a booked job at no cost up to 7 days before the start date. Inside 7 days, any materials already bought specifically for your job are chargeable.
Insurance and liability
We hold public liability insurance and can provide details on request. Our liability is limited to the cost of putting right the work we carried out. We are not liable for pre-existing defects in the property.
Complaints
Speak to us first. Email hello@omardecor.co.uk or call 07766 355099 and we will discuss it with you directly and agree how to resolve it.
Governing law
These terms are governed by the law of England and Wales.